This is a translation. In case of discrepancy, the Spanish version prevails.
Seller
Tickets and bookings for Cocoa Beach Club are sold by Belabarce SL, with tax ID (NIF) B46694873 and registered office at Av. Mediterráneo 44 - Puerto de Sagunto (Valencia), registered in the Registro Mercantil de Valencia, tomo 2769, libro 85, folio 193, sección 8.ª, hoja V-1300. Email: info@grupo-cocoa.com. Telephone: +34 675 09 49 39.
If a night is organised by another company, you will see it on its event page, on your tickets and on your bookings; the sale is still made by Belabarce SL.
How to buy
You choose the event and the tickets, or the area, the number of people and the arrival time for your VIP table.
You enter your details, check the summary with the total price, booking fee included, and accept these terms.
You pay online; if the table requires it, you add a guarantee card; and if the area is paid at the venue, you confirm the booking without paying anything online.
Until that last step you can go back to correct any details or abandon the purchase; the form tells you about any missing or incorrect details before you continue. As soon as it is confirmed, we email you your tickets or your booking and the link to view them.
We keep the record of each purchase or booking for the time stated in the privacy policy, and you can view it with the link in the email; if you lose it, we can send it to you again from My tickets.
The contract can be concluded in Spanish, Valencian or English. You can save or print these terms from your browser.
Prices and payment
Prices include VAT. Purchases and bookings paid online carry a booking fee, the same whatever the payment method: it is added to the advertised price, and the amount is shown below it. It is calculated on each online payment (if you split a table between several people, each part carries its own). For tables where part is paid at the venue, only the part paid online carries a booking fee, and you will see the amount before you pay. Free items carry no booking fee, and neither does anything paid at the venue.
The booking fee is 1.7 % of the total you pay online plus €0.25 per payment.
Payment is made online by card or by the other methods shown on the payment page, which may depend on your device. Depending on the area, a VIP table is paid in full online, with a deposit online and the rest at the venue, or entirely at the venue.
Tickets and bookings are sent to you by email with a QR code, and you can also view them on the website using the link in the email.
Invoices are issued electronically: each payment has its simplified invoice on your purchase page (the link in the email). If you need a full invoice with your details, you can request it there.
Entry to the venue
Each ticket is valid for one person and one entry only. You must show the QR code and an ID document at the door: anyone under the minimum age for the event, or for the ticket if it requires a higher one, will not be admitted, and the amount paid will not be refunded.
We do not sell or serve alcoholic drinks to anyone under 18, including at events for over-16s.
If a ticket has a cut-off time, a surcharge may apply after that time, as indicated when you buy it.
Admission conditions
The booking is held for up to 30 minutes after the arrival time. The venue reserves the right of admission. Minimum age depends on the event; ID (DNI) will be required.
Automatic translation. You can read the Spanish original.
La reserva se mantiene hasta 30 minutos después de la hora de llegada. El local se reserva el derecho de admisión. Edad mínima según evento; se pedirá DNI.
We apply them to everyone equally, without any discrimination on grounds of birth, racial or ethnic origin, sex, religion, opinion, disability, sexual orientation or any other personal or social condition or circumstance.
VIP tables
Each package states how many people each bottle includes, how many extra guests it allows and their price. The table is held until 30 minutes after the chosen arrival time; if you are going to be later than that, let the venue know.
The table must be booked by an adult, who will bring their ID document.
You can change bottles on arrival and pay the difference if you choose a more expensive one.
If your booking is fully paid, choosing a cheaper bottle does not result in a refund. If you have only paid a deposit and choose a cheaper bottle, the remaining balance is reduced without refunding what you have already paid. If you pay everything on arrival, the price is recalculated before payment.
If you have paid a deposit or the whole booking online and you cancel or do not turn up, the amount paid is not refunded, except in the cases under “Cancellations and refunds”. If the table also requires a guarantee card, only the amount still needed to reach the stated percentage is charged.
Some tables require a guarantee card: if you do not turn up and did not cancel in time, the percentage indicated when booking is charged, minus any amount already paid. Bookings that have not been paid online can be cancelled free of charge from their link until the stated deadline.
If the venue cancels your booking without good reason, we refund everything you paid, booking fee included, and also pay you an amount equal to what you paid in advance (excluding the booking fee).
Cancellations and refunds
No refunds, except in exceptional cases assessed by the venue and only if requested at least 24 hours before the event starts. The booking fee is non-refundable. If the event is cancelled, or changes date and you cannot attend, everything is refunded. A refunded ticket or booking is cancelled and its QR code stops working.
As this is a leisure service for a specific date, there is no right of withdrawal (art. 103 l of the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios, the Spanish consumer protection act).
If the event is cancelled, everything paid is refunded, booking fee included. If it changes date, your ticket or booking is valid for the new date; if you cannot go, write to us and we will refund everything you paid, booking fee included.
To request a refund, write to info@grupo-cocoa.com quoting your booking reference. Amounts paid online are refunded by the same method (to your card, within 5 to 10 days depending on your bank); amounts paid at the venue are refunded at the venue.
Accessibility
We explain how this website meets the accessibility requirements, and how to ask for help if there is something you cannot use, on the Accessibility page.
Complaints
You can send us any complaint, claim or query, wherever you live, by email to info@grupo-cocoa.com, by phone on +34 675 09 49 39 or by post to Belabarce SL, Av. Mediterráneo 44 - Puerto de Sagunto (Valencia). Our contact details are also on the Contact page.
We will confirm that we have received it, with a reference number, and reply as soon as possible and within 15 days of receiving it at the latest.
Official complaint forms (hojas de reclamaciones) are also available at the venue. If you bought online and won’t be coming to the venue, ask us for a complaint form at info@grupo-cocoa.com.
If we do not resolve your complaint to your satisfaction, you can turn to a consumer alternative dispute resolution body notified to the European Commission; in our reply we will tell you which one is competent and whether we will take part in the procedure.
Last updated: 25 October 2026.